ask me

Patient/Customer Care 1.To manage the Total Customer Experience Questionnaire process & follow through customer requests. Job Knowledge 2.To ensure total familiarity with all instructional manuals and operating procedures applicable to the role. Process Orientation/Documentation 3.To efficiently handle appointment, admission and discharge of patients. 4.To ensure timely invoice generation with accuracy. 5.To accurately share Cash/ Credit/ Corporate billing and discount information with customers & achieve high levels of customer satisfaction at each interaction. 6. To ensure timely registrations & timely report delivery. 7. To ensure timely submission of deposited cash/cheque/drafts/ credit slips to Finance. 8. To have complete orientation of IMS system of Hospital. 9. Comply with the service quality Process, environmental & occupational issues & policies of the respective area. 10. To have complete Awareness about Disaster Management Programme (DMP) of the hospital People Orientation