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Work Handle:- determining, negotiating and agreeing in-house quality procedures, standards and/or specifications assessing customer requirements and ensuring that these are met setting customer service standards specifying quality requirements of raw materials with suppliers investigating and setting standards for quality/health and safety ensuring that manufacturing processes comply with standards at both national and international level working with operating staff to establish procedures, standards, systems and procedures writing management/technical reports and customers’ charters determining training needs acting as a catalyst for change and improvement in performance/quality directing objectives to maximise profitability recording, analysing and distributing statistical information monitoring performance supervising technical or laboratory staff.